Getonfleek Reviews | gofco.com @ PissedConsumer

Hello B

STAY AWAY!!! Better quality at half the price on AMAZON!!!

Dec 13, 2019

1.0

We ordered and paid for express delivery. To start, that's a joke, especially if they are outsourcing to FEDEX... we paid a premium shipping charge and it doesn't say when it will arrive until after you purchase it. We learn later that the expedited shipping charge would have arrived on the same day as regular shipping. Then we get notice that our package has arrived... people are home, other packages arrived that day, but nothing from this seller. So we contact them and they said that it's not their problem and now we are out the money we spent and nothing to show for it!!! This company is run by recent college graduates (2014) and it shows.

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Loss:

$329

Cons:

Terrible customer service

Reason of review:

Problem with delivery

Preferred solution: Full refund

Deneau F

Horrible! Scam! Waste of money

Aug 20, 2019

1.1

Took for ever to get my product, the product wasn’t the same as in the picture, it was way too big and the material was crap

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Loss:

$100

Reason of review:

Bad quality

Preferred solution: Full refund

Raj Cmb

Article non recu!

Mar 09, 2019

Je nai jamais recu la veste nissan que jai commander maintenant depuis debut janvier!

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Reason of review:

Order processing issue

1 comment

Irene Moore

Jul 10, 2019

Shopping Expert

As stated on the Getonfleek shipping section, delivery usually takes up to 10 business days. The company may also need about 24 hours to process and ship the order.

Please note that this does not include weekends or holidays.

To get more details about your order, please try to reach out to the Getonfleek customer care team. You can find the company contact information including their email address and social media links on the Getonfleek Contacts tab on the Pissed Consumer website.

Helpful

Jill F Erl

Orlando, Florida

Cant Cancel an order even if it’s not shipped?

Dec 01, 2018

1.0

I ordered something for as a Hanukkah present. A sweater. I ordered on Nov 22nd. Now that tomorrow is Dec 1st and there is no estimate as to when we will get the item or when it will be shipped, I would like to cancel. If the company could guarantee that I would have the sweater by end of week but they can’t based on their website, sure wish they had a customer representative that would actually talk to you. If I were to get the item this week I would be happy but no communication and reviews about this company and horrible. People think it’s a scam. I want my $49.99 back if so!

View full review

Loss:

$50

Cons:

Long wait only to not get your product

Reason of review:

Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Ryan I Elq

Sydney, New South Wales

Don't bother with this website

Dec 10, 2018

1.6

Ordered a Xmas outfit on 26th October, site says item sent, nothing arrived still until 11th December. No response form Customer Service, no phone to call, feels like I've been scammed. I have had to now dispute the charge with my CC company. Stay Away.

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Loss:

$200

Pros:

What they were offering

Cons:

Time it took
That i did not receive my order
Long wait only to not get your product

Reason of review:

Item never sent.

Preferred solution: Full refund

Ashli Xrn

Its been 3 months...

Sep 17, 2018

1.0

I ordered a tracksuit and spent about $100 and still have not received or heard anything from them. I ordered on July 14th 2018 and sent an email a month after asking where my package was. I still have not heard anything and today is September 17th 2018. The track order page won't even load the page to track my order. No response via email. Is there anyway to report this website to shut them down and prevent other consumers from this problem? I can't believe the page is still running after so many horrible reviews that I wish I had seen prior to purchasing my order. Which is strange because I recall doing my research when I was buying the product and have not seen any bad reviews up until AFTER I ordered from them. For example, the youtube video DO NOT ORDER from getonfleek. Super upset and disappointed about this and I really want to prevent this from happening to others.

View full review

Loss:

$100

Cons:

I did not receive my order
Fact that they stole my money

Reason of review:

Poor customer service

Preferred solution: Full refund

Anonymous

Guest-1413602

Philadelphia, Pennsylvania

This site is horrible

Dec 03, 2018

The email and tracking system do not work ,I’m calling my Ccard and have this money returned ! Stay away no phone to call

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Reason of review:

Order processing issue

Donna P Owp

Never received merchandise

Aug 24, 2018

1.0

Ordered items 12 days ago. Upon checking website, for delivery update, the "information was unavailable?!?!" Furthermore, where is there a phone number listed, on the main site, to contact someone, in regard to orders or questions?!?!. The website directs you to go to "helpgetonfleek.com" but ironically, that "site is not available?!?!?" Furthermore, when I input our order number, there is no information available?!?!? I would like to speak with someone, about my order, however, reaching someone, is difficult, when you do not have any contact information. As the customer, we do deserve an explanation, for the delay. If I knew that all your orders were being shipped, from overseas, and there was the strong possibility of "lost items in transit," which is stated on your website, upon checking your order details, we would not have ordered from your site!

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Cons:

I did not receive my order
That i did not receive my order

Reason of review:

Problem with delivery

Preferred solution: Deliver product or service ordered

Michael M Gxy

Not Satisfactory

Sep 13, 2018

Hi mi name is Michael Moroch a week ago i purchased a boy in space sweater from the getonfleek website i payed for the 3-5 day shipping and it was suppose to be here on the 11th of September and ive tried to log in to use the tracking number but i forgot my password sent 3 emails to get a recovered new password and still haven't got an email from u guys. I live in Saskatoon Saskatchewan and my address is 1538 Haslam Way.

I just would like to know what happen with my order if it got lost or somehow misplaced.

I ordered the sweater in the begging of September on the 2nd. My phone number is 306-514-****.

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Loss:

$100

Reason of review:

Problem with delivery

Preferred solution: Deliver product or service ordered

Kellene Jgm

Orlando, Florida

Wrong product shipped - company unresponsive

Jul 30, 2018

1.0

Back in early May I placed an order for a custom t-shirt and after a long wait I finally got my product but it turns out that they sent me the WRONG PRODUCT, not the one I originally ordered. Sigh, fine.

I emailed them as soon as I noticed and tried to get it exchanged, company is completely unresponsive after sending many emails to get this corrected. It's been over 2 months without any communication between getonfleek and my self. I've tried to correct this problem but they have no interest in getting this fixed.

Do not order from these people they have no idea what they are doing.

There phone number does not direct to a live person only way to contact is by email. Trash customer service.

Stay away.

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Reason of review:

Not as described/ advertised

Anonymous

Guest-1256956

Wrong material late order

May 16, 2018

I ordered a crewneck and shirt from their site in April, received it well over a month later. Advertised as cotton polyester, ended up being 100% polyester. I have ordered a shirt from them over a year ago and it was great but this was a blow to me. I was excited and the order took so long that I completely forgot about it. This false advertising violates the FTC act and makes this business a participant in illegal activity. Disgusted and disappointed. Absolutely disappointed. They have a 14 day return policy which I must pay for but I live in Australia and cannot afford to even send them off within the next week (tight bills). Getonfleek, used to be good, now is a blatant cash cow of a scam website.

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Reason of review:

Not as described/ advertised

Susan O Kbv

Made an order and now silence.

Mar 12, 2018

1.0

Updated by user Apr 11, 2018

A hoodie similar to the one we ordered came on March 30. We ordered a pullover hoodie and received a zip-up.

Updated by user Mar 15, 2018

Received an email saying that the post office had lost the package. Since it was their fault, the customer takes a 30% hit for a refund.

They offer no proof the hoodie was even made or shipped. But I still pay the "30% restocking fee." I'll update if I receive that but I have no faith at all that #getonfleek will do the right thing.

Original review Mar 12, 2018

I ordered a hoodie on Feb. 10th. I realize I should've looked on the BBB site to see their failing grade but I was in a hurry and didn't. Feb. 21st, I emailed them to ask for an update. Several days later, Christie replies with an order number. I look it up and it says it would ship on Feb 27th. We waited patiently. It's now March 12th and I've asked two separate times for an update. No replies. Their website says you can "talk" to someone for help but they provide no number. I searched for one and found one, only to hear a recording saying you can research your order online and if you have questions they have an FAQ that would help. We just want our money back, as the trend for the item we ordered is well past any fad or fashion at this point.

View full review

Loss:

$75

Cons:

That i did not receive my order
Fact that they stole my money
Long wait only to not get your product

Reason of review:

Poor customer service

Preferred solution: Full refund

Norwood Ikj

Bad customer service/long wait times

Mar 22, 2018

1.8

I ordered an outfit on March 9th with the expectation it would arrive by March 24th. On March 19th i tried to contact them as well as several times after willing to pay expedited shipping. I received a response that they would get back to me in 2-3 days. Which will be after the party. Customer service number didn't work. It takes way too long to get merchandise and they don't give refunds.

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Reason of review:

Order processing issue

Ilian Ict

Shipping

Apr 27, 2018

I’m not pissed. I just have a few questions about my order.

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Leith Ogr

Orlando, Florida

No contact info

Mar 07, 2018

1.0

I placed a order with the impression that I should receive tracking info sometime that day when never received info when looking for info so io can c when the order is looking to b shipped or received this thing tell me the 27th and I placed the order long he 6th. I need these terms for the 17th that's crazy then no contact info no number mail in that's ridiculous seem like this site is designed to not have contact info to keep people money. Cause I placed an order on the 6th and being having questions since but haven't been able to contact any one not the type of site I will like to deal with in future!

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Reason of review:

Order processing issue

Jayani Ctf

Can’t seem to contact anyone

Mar 07, 2018

1.0

My shipment is over 2 weeks late, ive got some questions about the size they claim I ordered too, but I’ve sent emails and no one has gotten back to me at all. Terrible system

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Reason of review:

Order processing issue

Contact Information

Website:

gofco.com

Mailing Address:

2405 W Princeton St, 9

Orlando, Florida 32804

United States

Contact Getonfleek Customer Service

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Getonfleek

Getonfleek Overview

Media from reviews

Top Getonfleek Reviews

"STAY AWAY!!! Better quality at half the price on AMAZON!!!"

STAY AWAY!!! Better quality at half the price on AMAZON!!!

Horrible! Scam! Waste of money

Article non recu!

Cant Cancel an order even if it’s not shipped?

Don't bother with this website

Its been 3 months...

This site is horrible

Never received merchandise

Not Satisfactory

Wrong product shipped - company unresponsive

Wrong material late order

Made an order and now silence.

Bad customer service/long wait times

Shipping

No contact info

Can’t seem to contact anyone

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